Medical Receptionist - Full Time - Shoulder Orthopedics

Beachwood, OH

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Responsible for greeting patients, providing information, communicating with departments, and scheduling appointments as required. Conveys a positive image of medical office.

Duties & Responsibilities:

Greets customers in polite, prompt, helpful manner.
Repetitively distribute forms for patient completion via clip board or electric devices.
Update and maintain correct patient data, insurance information and collects co-pays or outstanding balances owed NOMS.
Answers phones in pleasant manner and deals with customer needs expeditiously. Screens calls, takes messages, and provide information.
Scan documents in copy machine or desktop scanner, Identify documents, Process the fax folder and file in appropriate folders/charts.
Ability to establish and maintain effective working relationships with patients, employees, and the public.

Knowledge and Skills Required:

Knowledge of reception tasks, clinic policies/procedures, paperwork.
Knowledge of how to use office equipment including phone, computer and ehr systems.
Knowledge of customer service concepts and techniques.
Knowledge of business office procedures.
Knowledge of insurance coverage.
Knowledge of grammar, spelling, and punctuation to type patient information.
Skills in using office equipment satisfactorily and handling paperwork/filing adequately.
Skills in multi-tasking in a fast paced work environment.
Skills in customer service principles by creating a pleasant waiting room atmosphere.
Skills in answering the telephone and using a multi-line telephone system in a pleasant and helpful manner.

Education & Work Experience:

High school graduation or GED.
Typing ability and Word processing/computer skills.
Minimum of one year experience in customer service setting.
Preferably six months receptionist experience in health care setting and experience with office equipment.
Knowledge of medical terminology desirable.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

Medical Receptionist - Full Time - Shoulder Orthopedics

Medical Receptionist - Full Time - Shoulder Orthopedics

Duties & Responsibilities:

Knowledge and Skills Required:

Education & Work Experience:

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